At Totalcare Medical Supply. we want to make your shopping experience to be hassle FREE. This is the reason why we are very clear and thorough about our returns policy. If for any reason, you are not completely satisfied with your purchase, we offer a 30 day return policy for most products as long as they are in unused, original condition, with all original packaging, instructions, components, and warranty materials. After 30 days, the manufacturer’s warranty applies
We will arrange and pay for return shipping on any item that we shipped incorrectly. You are responsible for the shipping cost on all other returns. Due to health, hygienic and safety regulations, certain items may need to be returned unopened and/or unworn. In addition, certain items cannot be returned or exchanged under any circumstances. All returns must be able to be resold, unopened and contain the original packing material, manuals and blank warranty cards. Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packing and is subject to inspection. Merchandise that has been affixed with stickers, scratches or without original packaging will not be accepted.
Before returning a product for any reason, you must obtain a Return Merchandise Authorization (RMA) number. Returns cannot be accepted and processed without an RMA. RMA number is valid for 7 business days from the date of issue. A return without an RMA number will not be accepted. Online return policy applies to online purchase only.